Milli E=F0itim Bakanl=FD=F0=FD Toplam Kalite = Y=F6netimi Uygulama Y=F6nergesi

From: Subject: =?windows-1254?Q?Milli_E=F0itim_Bakanl=FD=F0=FD_Toplam_Kalite_Y=F6net?= =?windows-1254?Q?imi_Uygulama_Y=F6nergesi?= Date: Fri, 7 Nov 2008 23:32:39 +0200 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_005B_01C94131.1FA43D30" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3350 This is a multi-part message in MIME format. ------=_NextPart_000_005B_01C94131.1FA43D30 Content-Type: text/html; charset="windows-1254" Content-Transfer-Encoding: quoted-printable Content-Location: http://mevzuat.meb.gov.tr/html/74.html Milli E=F0itim Bakanl=FD=F0=FD Toplam Kalite = Y=F6netimi Uygulama Y=F6nergesi

M=DDLL=CE = E=D0=DDT=DDM BAKANLI=D0I TOPLAM=20 KAL=DDTE Y=D6NET=DDM=DD UYGULAMA Y=D6NERGES=DD =

Tebli=F0ler Dergisi =

: KASIM 1999/2506=20

B=DDR=DDNC=DD B=D6L=DCM

Ama=E7, Kapsam, Dayanak ve Tan=FDmlar=20

Ama=E7=20

Madde 1- Bu Y=F6nergenin = amac=FD, Mill=EE E=F0itim=20 Bakanl=FD=F0=FD merkez, ta=FEra ve yurt d=FD=FE=FD te=FEkil=E2t=FD = ile ba=F0l=FD okul ve=20 kurumlarda y=FCr=FCt=FClen faaliyetlerin =93toplam kalite = y=F6netimi=94 anlay=FD=FE=FDyla=20 ger=E7ekle=FEtirilmesine ili=FEkin esas ve usulleri = d=FCzenlemektir.=20

Kapsam=20

Madde 2-Bu Y=F6nerge, Mill=EE = E=F0itim Bakanl=FD=F0=FD=20 merkez, ta=FEra ve yurt d=FD=FE=FD te=FEkil=E2t=FD ile ba=F0l=FD = okul ve kurumlarda=20 y=FCr=FCt=FClen faaliyetlerin toplam kalite y=F6netimi = anlay=FD=FE=FDyla=20 ger=E7ekle=FEtirilmesine ili=FEkin esas ve usulleri kapsar.=20

Dayanak

Madde 3- Bu Y=F6nerge, 1739 = say=FDl=FD Mill=EE=20 E=F0itim Temel Kanunu ile 3797 say=FDl=FD Mill=EE E=F0itim = Bakanl=FD=F0=FD Te=FEkil=E2t ve=20 G=F6revleri Hakk=FDnda Kanuna dayan=FDlarak = haz=FDrlanm=FD=FEt=FDr.=20

Tan=FDmlar

Madde 4- Bu Y=F6nergede ge=E7en: =

a) Bakanl=FDk: Mill=EE E=F0itim = Bakanl=FD=F0=FDn=FD,=20

b) Bakan: Mill=EE E=F0itim Bakan=FDn=FD,=20

c) Birim: Mill=EE E=F0itim Bakanl=FD=F0=FD = merkez, ta=FEra ve yurt d=FD=FE=FD=20 te=FEkil=E2t=FD ile ba=F0l=FD okul ve kurumlardan toplam kalite = y=F6netimi=20 uygulamas=FDna al=FDnacak her bir organizasyonu,=20

d) Proje: Toplam kalite y=F6netiminin uygulama = s=FCreci ve=20 stratejilerini belirlemek =FCzere Y=F6netimi De=F0erlendirme ve = Geli=FEtirme=20 Dairesi ile ilgili birimlerin birlikte haz=FDrlad=FDklar=FD toplam = kalite=20 y=F6netimi uygulama projesini=20

ifade eder.=20

=DDK=DDNC=DD B=D6L=DCM

Temel =DDlkeler

Toplam Kalite Y=F6netimi Uygulamas=FDyla = =DDlgili Temel=20 =DDlkeler

Madde 5- Toplam kalite = y=F6netimi uygulama=20 y=F6nergesiyle ilgili faaliyetler a=FEa=F0=FDda belirtilen temel = ilkeler=20 =E7er=E7evesinde y=FCr=FCt=FCl=FCr.

a) Toplam kalite y=F6netimi uygulamalar=FD bir = pl=E2n ve proje=20 dahilinde ger=E7ekle=FEtirilir.

b) E=F0itim hizmetlerinden yararlananlar=FDn = memnuniyetini=20 sa=F0layacak =F6nlemler al=FDn=FDr.

c) Toplam kalite y=F6netimi uygulamalar=FDn=FDn = her a=FEamas=FDnda=20 ilgili taraflar=FDn g=F6n=FCl ve beyin g=FCc=FCyle kat=FDl=FDm=FD = sa=F0lanarak, ekip=20 =E7al=FD=FEmas=FD =F6n pl=E2nda tutulur.

d) Toplam kalite y=F6netimi uygulamalar=FD = =E7er=E7evesinde=20 kaynaklar etkili ve verimli kullan=FDl=FDr.

e) Toplam kalite y=F6netimi uygulamalar=FDnda = =F6l=E7=FClemeyen=20 hizmet geli=FEtirilemez anlay=FD=FE=FDndan hareketle hedeflere = ula=FEma d=FCzeyi=20 s=FCrekli =F6l=E7=FCl=FCr.

f) Sistem s=FCrekli sorgulanarak geli=FEtirilir = ve=20 iyile=FEtirilir.

g) E=F0itim y=F6netiminde personelin s=FCrekli = e=F0itimi=20 kurumsalla=FEt=FDr=FDlarak niteli=F0i y=FCkseltilir ve hizmet = sunumunda m=FCkemmelin=20 yakalanmas=FD sa=F0lan=FDr.

h) Personelin t=FCm potansiyelini = kullanabilece=F0i =E7al=FD=FEma=20 ortam=FD sa=F0lan=FDr.

=FD) =C7a=F0=FDn ve =E7evrenin s=FCrekli = de=F0i=FEimi g=F6z =F6n=FCnde=20 bulundurularak, =F6=F0renen birey =F6=F0renen organizasyon = anlay=FD=FE=FD pl=E2nl=FD bir=20 =FEekilde kurumsalla=FEt=FDr=FDl=FDr.

j) =C7al=FD=FEanlara problemin bir par=E7as=FD = olmak yerine, =E7=F6z=FCm=FCn=20 bir par=E7as=FD olunmas=FD anlay=FD=FE=FD benimsetilir.

k) Hizmetlerin sunumunda i=FE g=F6renlere = kalitenin=20 geli=FEtirilmesinin b=FCt=FCn personelin i=FEi oldu=F0u = anlay=FD=FE ve yakla=FE=FDm=FD=20 benimsetilir.

l) Geli=FEmenin de=F0i=FEmeyle m=FCmk=FCn = olaca=F0=FDn=FDn herkes=20 taraf=FDndan bilinmesi sa=F0lan=FDr.

m) Kurumsal ve bireysel ama=E7lar aras=FDnda = denge sa=F0lanarak=20 =E7al=FD=FEanlar=FDn i=FE doyumu g=F6z =F6n=FCnde bulundurulur. =

=DC=C7=DCNC=DC B=D6L=DCM=20

Uygulama=20

Toplam Kalite Y=F6netimi = Uygulamalar=FD=20

Madde 6- Toplam kalite = y=F6netimi=20 uygulamalar=FD, uygulamada yer alacak birimlerle i=FE birli=F0i = yap=FDlarak=20 Y=F6netimi De=F0erlendirme ve Geli=FEtirme Dairesi taraf=FDndan = haz=FDrlanacak ve=20 Bakan onay=FDndan sonra uygulamaya konulacak projeye g=F6re = y=FCr=FCt=FCl=FCr.=20

Proje Haz=FDrl=FD=F0=FD=20

Madde 7-Toplam kalite y=F6netimi = uygulamalar=FDnda yer alacak birimlerle i=FE birli=F0i yap=FDlarak = Y=F6netimi=20 De=F0erlendirme ve Geli=FEtirme Dairesi taraf=FDndan = haz=FDrlanacak toplam kalite=20 y=F6netimi uygulama projesinde:=20

a) Gerek=E7e,=20

b) Ama=E7,=20

c) Kapsam,=20

d) =DDlkeler,=20

e) Fayda ve riskler,=20

f) =DD=FE ve i=FElemler,=20

g) Uygulama birimleri,=20

h) Uygulama pl=E2n=FD,=20

=DD) Proje y=F6netimi,=20

j) Birimlerin g=F6rev, yetki ve sorumluluklar=FD, =

k) Finansman,=20

l) =D6l=E7me, de=F0erlendirme ve = raporla=FEt=FDrma=20

ile ihtiya=E7 duyulan di=F0er hususlara yer = verilir.=20

Kurul ve Ekiplerin = Olu=FEturulmas=FD=20

Madde 8-Toplam kalite y=F6netimi = uygulama=20 projesi kapsam=FDnda kalite kurulu ve kalite geli=FEtirme ekipleri = olu=FEturulur.=20

Kalite Kurulu ve G=F6revleri

Madde 9- Kalite kurulu, birim = amirinin=20 ba=FEkanl=FD=F0=FDnda, birimin konuyla ilgili kritik = sorumluluklar=FDn=FD =FCstlenmi=FE,=20 yeterli bilgi ve beceriye sahip en az be=FE ki=FEiden olu=FEur. Bu = kurul:=20

a) Toplam kalite y=F6netimi uygulama projesiyle = ilgili=20 koordinasyonu sa=F0lar.=20

b) Kalite geli=FEtirme ekibinin y=F6neticisini = se=E7er.=20

c) Kalite geli=FEtirme ekibinin =E7al=FD=FEma = esaslar=FDn=FD belirler.=20

d) Kalite geli=FEtirme ekibinin yapaca=F0=FD = =E7al=FD=FEmalara destek=20 verir, kaynaklar=FD temin eder ve =E7al=FD=FEma ortam=FDn=FD = haz=FDrlar.=20

e) Kalite geli=FEtirme ekibinin verece=F0i mevcut = durum=20 analizine g=F6re birimin stratejik pl=E2n=FDn=FD haz=FDrlar.=20

f) Yap=FDlan geli=FEtirme faaliyetlerinin = sonu=E7lar=FDn=FD=20 de=F0erlendirir.=20

Kalite Geli=FEtirme Ekibi ve = G=F6revleri=20

Madde 10- Toplam kalite = y=F6netimi uygulama=20 projesi s=FCrecinde birim amirince se=E7ilecek en az =FC=E7 = ki=FEiden kalite=20 geli=FEtirme ekibi olu=FEturulur. Bu ekipte yer alacak personelin, = birimde i=FE=20 g=F6renleri harekete ge=E7irecek, kat=FDl=FDmc=FD anlay=FD=FEa = sahip, iyi ileti=FEim=20 kurabilen nitelikte olmas=FDna =F6zen g=F6sterilir.=20

Bu ekip, birimde yap=FDlan i=FE ve i=FElemler ile = =FCretilen=20 hizmetlerin kalitesini geli=FEtirmeye y=F6nelik al=FDnmas=FD = gerekli =F6nlemleri:=20 Birim taraf=FDndan al=FDnacak =F6nlemlerle yap=FDlacak = iyile=FEtirmeler, Bakan=20 onay=FDyla yap=FDlacak iyile=FEtirmeler, yasa de=F0i=FEikli=F0iyle = yap=FDlacak=20 iyile=FEtirmeler olmak =FCzere =FC=E7 grupta de=F0erlendirir ve bu = konuda kalite=20 kurulunu bilgilendirir.=20

Ayr=FDca projenin uygulama s=FCrecinde:=20

a)Gerekli g=F6rd=FC=F0=FC hususlara m=FCdahale = ederek=20 geli=FEtirilmesini sa=F0lar.=20

b) Birimin geldi=F0i noktaya ili=FEkin ara ve = sonu=E7 raporunu=20 haz=FDrlayarak kalite kuruluna sunar.=20

c) Birimin de=F0erlendirilmesi neticesinde = gerekli=20 tedbirlerin al=FDnmas=FD i=E7in kalite kuruluna =F6nerilerde = bulunur.=20

D=D6RD=DCNC=DC B=D6L=DCM=20

Y=FCr=FCtme ve Y=FCr=FCrl=FCk=20

Y=FCr=FCrl=FCk

Madde 11- Bu Y=F6nerge = h=FCk=FCmleri, onay=20 tarihinden itibaren y=FCr=FCrl=FC=F0e girer.

Y=FCr=FCtme

Madde 12-Bu Y=F6nerge = h=FCk=FCmlerini Mill=EE=20 E=F0itim Bakan=FD y=FCr=FCt=FCr.

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